Audio Visual Support Team Leader - £40,000

A global professional services firm is currently looking to hire a hands-on AV Team Leader to be based out their impressive offices in central London.

The main remit of the role is to lead a small team of 2 - 3 people who provide support across all national offices for the conferencing and various audio visual software and hardware requirements within the firm, involving all aspects of client support.

Responsibilities

• 3rd line support - Act as escalation point for the AV support team for all technical queries
• Ensure that all AV and conference queries are responded to in a professional manner by the team
• Ensure maximum availability of the team to answer and respond to client calls within defined SLAs
• Ensure each and every call is logged and that the calls are logged to the correct categories with detailed subject, open and close descriptions allowing trend analysis Ensure that all people within the AV Support team and wider IT Service Desk have sufficient knowledge to provide the required level of AV service support
• Motivate and foster creativity, communication and team working

Skills and Qualifications

• Proven track record of supporting AV systems such as Microsoft Surface Hubs, ClickShare, IP telephony (Mitel), Skype for Business and Cisco WebEx.
• Some exposure to people / team management
• Extensive experience within the IT industry with expertise in:
• Current Windows OS level knowledge
• Current MS Office level support experience
• Apple, BlackBerry & Mobile Broadband.
• Network patching
• Active Directory
• ITIL foundation, MCP and MOS would he highly desirable

Please send your CV to Michael Moretti for immediate consideration.