Duties and activities:

• Completion of audits across the business to provide assurance that the business is operating within its policies and procedures, and within law and regulation. This will include Customer Journeys, Thematic Reviews, and Deep Dive Reviews. Key to completion of the reviews is ensuring retention of appropriate records
• Identify and scope the impact of Compliance and Conduct breaches, and communicate the implications to a range of audiences
• Negotiating and managing relationships with key stakeholders across the Group. Using these relationships to agree the actions required to close issues noted in the reviews, and supporting the business in completing the agreed actions
• Ensure that you own, deliver and comply with operating objectives and standards of performance.
• Responsible for providing concise, timely and accurate written and verbal reports highlighting issues and recommendations for improvement/remediation actions. Reporting any potential Compliance breaches highlighted or Conduct issues, and ensuring they actioned in a timely and thorough manner
• Undertake and report on focussed customer outcome reviews across the full product lifecycle in accordance with the business's annual Compliance Assurance Plan. This will involve using experience and conduct expertise to assess FCA Customer Outcomes and making recommendations to the business for improvements
• Managing the closure and standard of response to the actions agreed from thematic, deep dive and customer focused reviews. Recording operational management responses and evidence, tracking progress and conducting proportionate follow up validation assessments
• Assisting in relation to its support of investigations into Compliance and Conduct Risk related incidents/breaches and the provision of compliance advice on identifying appropriate remedial actions
• Using the experience gained in the past in supporting the business in coaching and development of the junior members of staff
• Establish strong mutually beneficial relationships with the Compliance team and key stakeholders across the business
• Support the business in the response to requests for information or on-site visits from regulators or other bodies. This could include urgent reviews of policies, procedures, management information and/or customer account information
• To act as an ambassador for the business's compliance and conduct risk culture and standards, demonstrating the highest standards of behaviours and integrity at all times. Champion the Groups Mission Vision and Values
• Maintain and manage own continued competency in the role. Develop and maintain your own continued development plan to support your continued competency
• Ensure that you fully understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do
• Ensure that you fully understand and comply with the business's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed
• Maintain the business's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Required knowledge:

• Detailed knowledge of both the current FCA and PRA regulatory expectations in respect to conduct risk, and customer outcomes together with the latest industry responses to those expectations is essential
• Understanding of Mortgage, Secured Loan and Savings Products and Servicing Processes is essential
• Prior expeirence of carrying out thematic reviews is essential
• Expeirence and understanding of customer outcomes / journeys is essential
• Compliance monitoring / assurance and experience of MCOB and DOSP essential

Minimum experience required:

• 2 years (or comparable) previous experience working in a Compliance or Conduct Risk role within a regulated lending or banking environment is essential
• 2 years (or comparable) demonstrable experience of critically analysing information and bringing out clear implications is essential
• 2 years (or comparable) experience of the development of management information for multiple audiences is desirable
• 2 years (or comparable) previous exposure to and understanding of commercial functions and projects such as product development, operational processes and other tactical business changes is desirable

If this sounds like you, please apply via the link or contact James Flood for further details - james.flood@markssatin.com