Our client is seeking to add to their team of 4 within Credit Controller and are looking for someone who has come from a financial/professional services/legal industry background, with strong client facing skills.

Job description

Purpose of role:

To provide high volume calling for the Group Credit Control function including chasing outstanding debts, liaison with Partners and bespoke reporting.

Reports to: Manager, Credit Control

Key responsibilities:

Credit Control:

• Provide a high volume client credit control service, primarily using telephone calls to contact and secure payment promises from clients
• Daily Review of all payment promises, prompt following up of any broken arrangements
• Comprehensive credit control of own portfolio to ensure all overdue debtors are appropriately followed up each month

Communication

• Raise, record and follow up on all client disputes on own debtor portfolio, escalating overdue resolutions to Head of Business/Line Management as appropriate
• Recommend appropriate Bad Debt Provision requirements to Line Manager

Reporting:

• Provide comprehensive reporting on own portfolio of debtors, regarding payment promises, client query status and "Partner Resolving" situations to Line and Operational management

Solicitors:

• Preparing submissions to external lawyers/collection agency for enforcement

Key Competencies:

• Communication: strong communication skills, particularly telephone manner as there will be involvement with both partners and clients.
• Use of IT: thorough competency with Excel for (significant) reporting requirements of role
• Teamwork: able to work as part of a team and provide support in all areas where necessary, in a busy office environment
• Judgement: able to exercise good judgement on escalation of debt issues at appropriate times
• Results Orientation: must be inspired by achievement of collecting difficult debts or targets for reducing aged debtor values
• Commercial Awareness: must be able to take a measured approach to client contact to ensure prompt collection of fees but not inappropriate to level of overall client relationship
• Persuading and Influencing: able to convince clients and internal Partners alike to prioritise payment of fees or resolution of disputes

Candidate Profile

Education/Qualifications:

Strong academic record, educated to A level or equivalent

• ICM or similar professional Credit Management qualification desirable

Key Experience/Skills:

• Credit Control experience within a Professional Services firm.
• High volume environment of up to 1,000 client portfolios.
• Thorough working knowledge of MS Word and Excel.
• Strong attention to detail.
• Target driven to succeed in a competitive environment