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Haulage & Transport Operations Controller

  • Location: East Riding of Yorkshire, Kingston Upon Hull
  • Salary: £45000 - £55000 per annum
  • Job type: Permanent
  • Ref: 16890295
  • Recruiter: Leeds Office
This vacancy has now expired.

Our client based in Hull is looking for a Haulage & Transport Operations specialist to manage carrier relationships. The role will be working alongside the company's Distribution Centre team to ensure all customers have an industry leading carrier experience.


  • You will be taking responsibility for the daily relationships with all carriers used on site.
  • Managing the daily Distribution Centers and third-party carrier requirements from both an inbound and outbound perspective
  • Continually monitor and enhance the customer proposition and experience
  • Liaising with third party carriers, Distribution Centre and other areas of customer service daily to ensure the best customer journey
  • Responsible for managing all third-party carriers using KPIs and Daily reporting.
  • Experience of negotiating new and additional services with carriers and rate reviews.
  • Implementing agreed operational changes and best practices for all carrier related actions within our DCs and third-party carriers.
  • Ensuring that operational and contractual service levels are met and exceeded through the achievement of contractual Key Performance Indicators for all third-party carriers.
  • Responsible for day to day communication and conducting regular review meetings with all third-party carriers.
  • Peak preparations and execution
  • To be an escalation point for operational and carrier related issues and problems effecting
  • Maintaining an effective working relationship with all third-party carriers to provide an efficient and effective service.
  • Identifying commercial opportunities to reduce or control third party carrier costs.
  • Analysing information and evaluate data to identify issues and improvement opportunities
  • Be well informed with changes and new ideas in the UK and international delivery sphere
  • Ensuring the strategy and direction are always aligned to the business and brand
  • Managing the carrier claims process.
  • Validation, reconciliation and authorisation of carrier invoices.
  • Managing a small team of Transport administrators


  • Previous experience of transport & haulage is a must. Both areas need covering.
  • Ability to build relationships with key customers and stakeholders both internally and externally
  • Experience in driving continuous improvement
  • Navision would be a bonus


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