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  • IT Reporting Analyst / ITSM Reporting Analyst

  • Location: Cambridgeshire, Cambridge
  • Salary: £275 - £300 per day
  • Job type: Temporary / Contract
  • Ref: ITRep/1210H
  • Recruiter: John Horton
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This vacancy has now expired.

Reporting Analyst - IT Service Management > leading global FTSE business requires competent Reporting Analyst to Design, collate and produce the Service Management (ITSM) reporting

  • Solid experience as IT Reporting Analyst, ITSM Reporting Analyst, IT Reports Analyst, ITSM Reports Analyst or similar
  • Regular IT Service Management reporting, ad-hoc reporting and analytics for Service Management
  • Driving the adoption and use of the I IT Service Management reporting toolset(s) and the development of appropriate KPI measurements.
  • Previous experience in working with data sources
  • Previous experience of quality report generation and presentation
  • Responsible for creating, and automating where possible, reporting for management teams to support KPI and SLA management
  • Good understanding of IT Service Management (ITIL) is highly desirable
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