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IT Service Delivery Assistant

  • Location: West Yorkshire, Wakefield
  • Salary: £23000 - £25000 per annum + Bonus & Pension
  • Job type: Permanent
  • Ref: DCITSWA
  • Recruiter: Leeds Office
This vacancy has now expired.

Marks Sattin are currently working with a Major Wakefield based FMCG business to assist in the recruitment of a IT Service Deliver Assistant. You will form part of a busy & high volume Technical Service Desk.

Responsibilities;

  • Meeting KPIs, ensuring customer incidents and requests are resolved.
  • Looking for trends and reporting on problems to the service delivery team leader.
  • Follow pre-defined incident management, problem management & change management processes.
  • Maintain software & hardware asset management.
  • Being part of the 24/7 on call rota.

Skills;

  • Knowledge of Microsoft operating systems.
  • Knowledge of active directory, DNS, server & desktop management.
  • Knowledge of hardware including user devices, printers and factory systems.
  • Knowledge of CCTV, video conferencing, and VOIP systems.
  • 1st, 2nd or 3rd line IT support experience.

If this role sounds right for you, please apply now.

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