3rd Line Infrastructure Technician

Leeds, West Yorkshire

3rd Line Infrastructure Technician

  1. Permanent
£32,000 - £43,000 per annum
BBBH181096

Leeds, West Yorkshire

The details

As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects 🚀

🔧 Responsibilities:

  • 3rd line responsibility for the day-to-day end user IT support needs of the company
  • Serve as the first point of escalation for 2nd Line technicians
  • Offer software / hardware support and technical expertise across a broad range of technologies
  • Carry out in-depth investigation of problems and identify root causes
  • Log all user interaction within helpdesk software and follow help desk and ticket handling procedures
  • Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable
  • Stay current with business application and system information, changes and updates

💼 You will have a good level of experience working with:

  • Windows Server
  • Service desk management software, ideally Jira
  • Active Directory, Group Policy, DHCP, DNS, WDS, WSUS
  • Virtualisation (Hyper-V and Azure)
  • Microsoft 365 and Teams
  • Sharepoint
  • Azure
  • Azure AD/Entra ID
  • Intune device management
  • PowerShell
  • Endpoint Anti-virus
  • Web proxy management
  • Aruba Switch management
  • Level 3 routing and firewalls
  • MS SQL, including writing / de-construction of T-SQL queries
  • Telephony systems, especially Ring Central / NICE inContact

🌐 Ready to shape the future of tech? Then take the first step and apply today!

Email me on ghazal.mayahi@markssattin.com to learn more


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