3rd Line Support Engineer
Surrey, Woking
3rd Line Support Engineer
Surrey, Woking
The details
This vacancy has now expired.
Start your job searchHere at Marks Sattin we have an exciting partnership with an industry-leading IT giant that provide specialised products and services to its ever-growing clientele, boosting growth and profitability. With clients ranging from financial institutions to international merchants, this is the place to be if you're looking for exposure to a vast field of industries within the tech-function.
They are looking to further expand their Support Team in order to further develop their service, which includes; providing technical support, implementing pioneering technical solutions and, ultimately, completing their transition into BAU operation.
Roles & Responsibilties:
- Offer 3rd line technical problem management support, responding to support queries via phone, email and ticket allocation.
- Provide 2nd line support as well as training specific to the product you are aiding.
- Upholding a high standard of customer service for any and all support queries.
- Adhere to service management principles, working to defined SLA's.
- Working with the account management team and supporting the production of improvement team calls (PIT).
- Working closely with other business functions, such as Product, Deployment and Risk to investigate and lead cross function root cause analysis (RCA) investigations.
Skills & Qualifications:
- Strong experience in operating MS SQL based applications.
- A strong knowledge of MS SQL Server and creation of MS SQL scripting, including experience in using Database Administration (MS SQL) and managing large numbers of MS SQL Server instances.
- Working experience/knowledge in troubleshooting, configuring, deploying and supporting Microsoft technologies.
- Experience in managing networks including: TCP/IP, HTTPS, DNS, Routers/Firewalls, VLANs, VPN, Cisco, Baracuda.
- Experience in a profession where there has been operation of a hosting/managed service in a support capacity, is desirable.
- Cisco Certified Network Associate (2011).
- ITIL Foundation Certificate.
Benefits:
- 25 days holiday + Birthday day
- Pension Scheme
- Technical training access via an online education platform
- Life insurance
- Private Health care
Ideal work experience in the following roles:
IT Support Engineer / 3rd Line Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support
If this opportunity interests you then please apply below!
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