Here at Marks Sattin we have an exciting partnership with an industry-leading IT giant that provide specialised products and services to its ever-growing clientele, boosting growth and profitability. With clients ranging from financial institutions to international merchants, this is the place to be if you're looking for exposure to a vast field of industries within the tech-function.

They are looking to further expand their Support Team in order to further develop their service, which includes; providing technical support, implementing pioneering technical solutions and, ultimately, completing their transition into BAU operation.

Roles & Responsibilties:

• Offer 3^rd line technical problem management support, responding to support queries via phone, email and ticket allocation.

• Provide 2^nd line support as well as training specific to the product you are aiding.

• Upholding a high standard of customer service for any and all support queries.

• Adhere to service management principles, working to defined SLA's.

• Working with the account management team and supporting the production of improvement team calls (PIT).

• Working closely with other business functions, such as Product, Deployment and Risk to investigate and lead cross function root cause analysis (RCA) investigations.

Skills & Qualifications:

• Strong experience in operating MS SQL based applications.

• A strong knowledge of MS SQL Server and creation of MS SQL scripting, including experience in using Database Administration (MS SQL) and managing large numbers of MS SQL Server instances.

• Working experience/knowledge in troubleshooting, configuring, deploying and supporting Microsoft technologies.

• Experience in managing networks including: TCP/IP, HTTPS, DNS, Routers/Firewalls, VLANs, VPN, Cisco, Baracuda.

• Experience in a profession where there has been operation of a hosting/managed service in a support capacity, is desirable.

• Cisco Certified Network Associate (2011).

• ITIL Foundation Certificate.

Benefits:

• 25 days holiday + Birthday day

• Pension Scheme

• Technical training access via an online education platform

• Life insurance

• Private Health care

Ideal work experience in the following roles:

IT Support Engineer / 3^rd Line Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support

If this opportunity interests you then please apply below!