3rd Line Support Engineer
Surrey, Woking
3rd Line Support Engineer
Surrey, Woking
The details
This vacancy has now expired.
Start your job searchHere at Marks Sattin we have an exciting partnership with an industry-leading IT giant that provide specialised products and services to its ever-growing clientele, boosting growth and profitability. With clients ranging from financial institutions to international merchants, this is the place to be if you're looking for exposure to a vast field of industries within the tech-function.
They are looking to further expand their Support Team in order to further develop their service, which includes; providing technical support, implementing pioneering technical solutions and, ultimately, completing their transition into BAU operation.
Roles & Responsibilties:
- Offer 3rd line technical problem management support, responding to support queries via phone, email and ticket allocation.
- Provide 2nd line support as well as training specific to the product you are aiding.
- Upholding a high standard of customer service for any and all support queries.
- Adhere to service management principles, working to defined SLA's.
- Working with the account management team and supporting the production of improvement team calls (PIT).
- Working closely with other business functions, such as Product, Deployment and Risk to investigate and lead cross function root cause analysis (RCA) investigations.
Skills & Qualifications:
- Strong experience in operating MS SQL based applications.
- A strong knowledge of MS SQL Server and creation of MS SQL scripting, including experience in using Database Administration (MS SQL) and managing large numbers of MS SQL Server instances.
- Working experience/knowledge in troubleshooting, configuring, deploying and supporting Microsoft technologies.
- Experience in managing networks including: TCP/IP, HTTPS, DNS, Routers/Firewalls, VLANs, VPN, Cisco, Baracuda.
- Experience in a profession where there has been operation of a hosting/managed service in a support capacity, is desirable.
- Cisco Certified Network Associate (2011).
- ITIL Foundation Certificate.
Benefits:
- 25 days holiday + Birthday day
- Pension Scheme
- Technical training access via an online education platform
- Life insurance
- Private Health care
Ideal work experience in the following roles:
IT Support Engineer / 3rd Line Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support
If this opportunity interests you then please apply below!
Related jobs
Salary:
£130,000 - £140,000 per annum + equity, bonus and benefits
Location:
Manchester, Greater Manchester
Industry
Education
Qualification
Fully qualified
Market
Executive Search
Salary
£125,000 - £175,000
Job Discipline
Private Equity Executive Search
Contract Type:
Permanent
Description
Marks Sattin Executive Search is partnering with a PE-Backed Multisite Education business to appoint a commercially astute and strategic CFO.
Reference
TA 3481
Expiry Date
01/01/01
Author
Executive SearchAuthor
Executive SearchSalary:
£130,000 - £150,000 per annum + equity and bonus
Location:
North East England
Industry
Business Services
Qualification
Fully qualified
Market
Executive Search
Salary
£125,000 - £175,000
Job Discipline
Private Equity Executive Search
Contract Type:
Permanent
Description
Marks Sattin Executive Search is working with a fast-growing, B2B business operating in a campaign and asset-led environment.
Reference
TA 3480
Expiry Date
01/01/01
Author
Executive SearchAuthor
Executive SearchSalary:
£140,000 - £150,000 per annum + bonus and benefits
Location:
City of London, London
Industry
Real Estate
Qualification
Fully qualified
Market
Executive Search
Salary
£125,000 - £175,000
Job Discipline
Private Equity Executive Search
Contract Type:
Permanent
Description
Marks Sattin Executive Search is working with a prestigious HNW Family Office based in Central London in search of a highly capable Finance Director
Reference
TA 3479
Expiry Date
01/01/01
Author
Executive SearchAuthor
Executive SearchSalary:
£140,000 - £180,000 per annum + equity and bonus
Location:
Oxfordshire
Industry
Technology
Qualification
Fully qualified
Market
Executive Search
Salary
£175,000 - £250,000
Job Discipline
Private Equity Executive Search
Contract Type:
Permanent
Description
Marks Sattin Executive Search is working with a high-growth, PE-backed international SaaS business.
Reference
TA 3478
Expiry Date
01/01/01
Author
Executive SearchAuthor
Executive SearchRelated articles

Teaser
Change & TransformationContent Type
Market Insight Reports
17/07/25
Summary
Our Transformation Market & Salary Guide is based on input from over 1,800 industry professionals. This detailed report reveals the major trends influencing key sectors in 2025, providing esse
by
Oliver Bradley

Teaser
GeneralContent Type
Market Insight Reports
10/07/25
Summary
UK & Ireland Finance Job Market determined to outperform 2024 Despite mounting economic headwinds and a barrage of uncertainty both domestically and globally, 50% of finance, tech and legal
by
Matthew Wilcox

Teaser
Executive SearchContent Type
General
08/07/25
Summary
In December 2024, pitchbook shared six key predictions in our 2025 EMEA Private Capital Outlook. Now, as we reach the halfway point of the year, this article offers a brief overview of how tho
by
Tracey Alper