Business Analyst
The purpose of this role is to facilitate through engagement and collaboration with our people and clients, the business analysis function, enabling the company to achieve its strategic goals through IT solutions and business change.
Within this role you will gather, review, document and analyse business requirements and processes through engagement and collaboration with our people and our clients while reporting to the Programme Manager, ensuring that the levels of service provided satisfy the expectations of our internal and external clients in an effective, efficient and economic manner, governing change where necessary.
Business Analysis:
- Facilitate meetings incorporating business, technology and user groups to gather information and client requirements
- Translate these using standard templates into functional specifications
- Gather data to enable understanding of business processes, related barriers, risks and client needs
- Critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into detailed specifications
- Once requirements are confirmed, continue to act as the conduit between the business and IT teams
- Use questioning techniques to challenge requests if the scope, benefits and proposed deliverables are unclear
- Challenge business requests and processes offering alternative views to create an increase in effectiveness, identify opportunities for process innovation and where possible align with the firm's digital mindset
- Analyse and document business processes
- Map process designs to technology designs to consider how new processes impact on existing roles and people and technology
- Develop user and functional designs to meet client requirements
- Ensure that management of proposed scope changes adheres to standard process and that impact on plans, benefits and risks are assessed and communicated.
- Maintain a broad overview of organisation needs and commercial activities across related functions.
Knowledge and experience:
- Strong analytical and interpersonal skills required
- Experience of interpreting business requests and translating them to requirements
- Experience of writing requirements specifications
- Interpret business information from a variety of internal and external sources
- Demonstrable evidence of gathering, analysing and documenting business processes
- Ability to present to an audience in both formal and informal situations
- Understands estimating principles and process
- Demonstrate a good knowledge of IT industry trends, suppliers and products
- Good knowledge of accountancy products and services advantageous
- Ability to convey information concisely, questioning others to check understanding
- Excellent communication skills, both written and verbal including active listening
- Ability to identify and analyse alternative approaches to dealing with issues and problems
- Demonstrates commitment to the firm's values
- Empower others by collaborating on joint ideas and encourages others to view change as a positive process
- Demonstrate confidence in dealing with all levels of the firm
- Demonstrate ownership and responsibility for deliverables
- Excellent customer service and consulting skills
- Demonstrable skills in influencing and negotiation methods and techniques