Customer Service Representative

Location: Galway

Duration: 9 months contract (Maternity Cover)

Salary: 30,000 - 35,000 Euro

My client, a global manufacturer of safety products, are currently looking to hire a capable Customer Service Representative for their company, based in Galway. The ideal candidate will provide support to customers for all products and services offered by the client.

Key Responsibilities

• Handling inbound and outbound communication (phone calls and email) of both a commercial and technical nature
• Track order progress all the way from initiation to completion stage (Enters order on system - Monitor the order - Release it to customer)
• Handle Order Management from start to finish and liaise with team and other departments to ensure product gets shipped on time
• Create physical paperwork for Shipment with couriers
• Liaise with freight carriers and couriers to book shipments and obtain freight quotes for customers

About you

• 3-5 years experience in similar role
• Come from a manufacturing background preferable
• SAP or any ERP/CRM system experience
• Engineering or business degree

If you are available to start immediately and this sounds like you, please click on Apply Now to send me your CV for consideration!