We're hiring a Solutions Architect to help deliver a customer-centric digital transformation programme, enabling multi-channel personalisation and seamless customer engagement across web, email and CRM. You'll translate business goals into secure, scalable, end-to-end solution designs-working across a complex technology estate with a strong emphasis on the Salesforce ecosystem and cloud platforms.

This role owns solution architecture from discovery through delivery, ensuring designs align to enterprise standards (architecture, security, governance) and deliver measurable customer and business outcomes.

Key Responsibilities

• Translate business requirements into cost-effective, deliverable solution architectures, balancing scope, cost, risk and value.
• Define and govern end-to-end architecture across Salesforce and integrated platforms to support personalised, data-driven customer experiences.
• Design scalable, high-performing solutions across Salesforce Sales Cloud, Service Cloud, Data Cloud (Data360) and Salesforce Personalisation.
• Lead architectural decision-making, selecting appropriate approaches (reuse / buy / build / outsource) and defining architecture patterns and standards.
• Own architectural considerations across integration, security, data, scalability, performance, monitoring, and service transition, including support documentation.
• Provide technical governance: set functional/non-functional acceptance criteria and evaluate options/products against them.
• Assess technical risk, define mitigation strategies, and support delivery teams with design assurance through build and implementation.
• Collaborate with stakeholders and delivery teams (including third parties) to deliver integrated customer journeys across channels.
• Contribute to the evolution of the overall IT/cloud strategy, technology roadmaps, and architectural blueprints.
• Track emerging technologies and recommend pragmatic adoption where they improve outcomes.

Essential Skills & Experience

• Proven experience in a Solutions Architect role, with significant responsibility for end-to-end design and delivery governance.
• Strong Salesforce architecture experience, including:
• Deep expertise in Sales Cloud and Service Cloud
• Strong experience with Salesforce Data Cloud (Data360), including Customer 360, identity resolution and activation
• Experience with Salesforce Personalisation
• Strong integration architecture capability, including API-led design and integration patterns across enterprise platforms.
• Solid cloud understanding (e.g., AWS and/or Azure) and modern architecture practices (service-oriented/event-driven where appropriate).
• Able to influence senior stakeholders, negotiate scope/requirements, and communicate architecture clearly to both technical and non-technical audiences.

Desirable

• Salesforce certifications (e.g., Solution Architect / Application Architect / System Architect).
• Salesforce Data Cloud (Data360) certification(s) - highly desirable and a key shortlisting criterion.
• Proven experience delivering Data Cloud in production environments.
• Experience with Marketing Cloud.
• Exposure to Databricks.
• Familiarity with agile delivery (e.g., SAFe), IT service management (e.g., ITIL), and tooling such as Jira/Confluence.

Qualifications

• Degree in Computer Science (or equivalent practical experience).

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