Service Desk Analyst
- Permanent
London
The details
We are looking for an enthusiastic individual with a passion for technology and a basic understanding of IT service desk operations. The ideal candidate will have experience in a customer-facing role, strong problem-solving skills, and excellent communication abilities. A commitment to delivering outstanding customer care and a keen eye for detail are essential.
The role is part of a small team, operating within business hours (Monday to Friday, 0800-1800), with a rotating shift pattern of 0800-1630 and 0930-1800.
Key Responsibilities:
- Provide first-line IT support to all users of the company network, including internal and external customers.
- Deliver exceptional customer service at all times.
- Collaborate with the Service Desk Lead to identify improvement opportunities and implement changes.
- Contribute to building a comprehensive Service Desk knowledge base.
- Manage the service desk ticket queue, ensuring tickets are processed within agreed service levels.
- Create and administer user accounts on supported systems.
- Build and configure devices following established processes.
- Work closely with other IT teams to ensure timely ticket resolution.
- Provide VIP support to senior executives.
- Support and maintain meeting room equipment to ensure stable technology and seamless user experiences.
Key Requirements:
- Previous experience in a customer-facing or IT service desk role with demonstrated problem-solving skills.
- Basic knowledge or exposure to Windows 11 and Microsoft 365.
- Excellent customer service skills and a self-motivated attitude.
- Familiarity with IT operations is advantageous.
This role offers a dynamic environment with opportunities for learning and growth. If you are a motivated individual with a passion for technology and a dedication to delivering excellent service, we would love to hear from you.
For application and accessibility support, please contact your local Marks Sattin office. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy for our privacy policy.
Related jobs
Salary:
£35,000 - £40,000 per annum + Study support & Hybrid working
Location:
City of London, London
Industry
Real Estate
Qualification
Part qualified
Market
Financial Services
Salary
£40,000 - £50,000
Job Discipline
Part Qualified & Transactional Finance
Contract Type:
Permanent
Description
This newly created position to join a Global Real Estate Investment firm working on corporate at fund accounting reporting to the Fund Controller.
Reference
BBBH183428
Expiry Date
01/01/01
Author
Thomas SteelAuthor
Thomas SteelSalary:
£50,000 - £65,000 per annum
Location:
City of London, London
Industry
Technology
Qualification
None specified
Market
Commerce & Industry
Salary
£60,000 - £70,000
Job Discipline
Data Protection & Privacy
Contract Type:
Permanent
Description
Data and BI Analyst
Reference
BBBH183419
Expiry Date
01/01/01
Author
Ghazal MayahiAuthor
Ghazal MayahiSalary:
Up to £12.98 per hour
Location:
Chesterfield, Derbyshire
Industry
Business Services
Qualification
None specified
Market
Commerce & Industry
Salary
£100 - £150
Job Discipline
Part Qualified & Transactional Finance
Contract Type:
Contract
Description
Marks Sattin are currently recruiting a Finance Assistant for a 6 month fixed term contract, based in Chesterfield.
Reference
BBBH183066
Expiry Date
01/01/01
Author
Yasmin CloughAuthor
Yasmin CloughSalary:
£75,000 - £80,000 per annum + Bonus
Location:
Didcot, Oxfordshire
Industry
Media & Communications
Qualification
Fully qualified
Market
Commerce & Industry
Salary
£80,000 - £100,000
Job Discipline
Qualified Finance
Contract Type:
Permanent
Description
Financial Controller - Didcot (hybrid) - £75,000 to £80,000 + Bonus
Reference
BBBH182882
Expiry Date
01/01/01
Author
Neil BurtonAuthor
Neil BurtonRelated articles

Teaser
Finance & AccountingContent Type
General
16/01/25
Summary
The consumer retail and services sectors are undergoing significant transformations in response to evolving macroeconomic conditions. With the Federal Reserve's decision to cut interest rates, the
by
Carmine Scalzo

Teaser
Financial ServicesContent Type
General
03/01/25
Summary
The financial job market in the UK is incredibly competitive. Finding the right professionals can be time-consuming and costly without the right help. This is where a specialist finance recruitme
by
Anthony Mills

Teaser
Financial ServicesContent Type
General
03/01/25
Summary
Recruiting in the financial industry requires plenty of strategic thought. In a competitive landscape where nearly 50% of employers are looking to hire, strong recruitment strategies are more imp
by
Sarah Fallon