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Service Desk Analyst

London

Service Desk Analyst

  1. Permanent
£27,000 - £31,000 per annum
BBBH183161

London

The details

We are looking for an enthusiastic individual with a passion for technology and a basic understanding of IT service desk operations. The ideal candidate will have experience in a customer-facing role, strong problem-solving skills, and excellent communication abilities. A commitment to delivering outstanding customer care and a keen eye for detail are essential.

The role is part of a small team, operating within business hours (Monday to Friday, 0800-1800), with a rotating shift pattern of 0800-1630 and 0930-1800.

Key Responsibilities:

  • Provide first-line IT support to all users of the company network, including internal and external customers.
  • Deliver exceptional customer service at all times.
  • Collaborate with the Service Desk Lead to identify improvement opportunities and implement changes.
  • Contribute to building a comprehensive Service Desk knowledge base.
  • Manage the service desk ticket queue, ensuring tickets are processed within agreed service levels.
  • Create and administer user accounts on supported systems.
  • Build and configure devices following established processes.
  • Work closely with other IT teams to ensure timely ticket resolution.
  • Provide VIP support to senior executives.
  • Support and maintain meeting room equipment to ensure stable technology and seamless user experiences.

Key Requirements:

  • Previous experience in a customer-facing or IT service desk role with demonstrated problem-solving skills.
  • Basic knowledge or exposure to Windows 11 and Microsoft 365.
  • Excellent customer service skills and a self-motivated attitude.
  • Familiarity with IT operations is advantageous.

This role offers a dynamic environment with opportunities for learning and growth. If you are a motivated individual with a passion for technology and a dedication to delivering excellent service, we would love to hear from you.

For application and accessibility support, please contact your local Marks Sattin office. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy for our privacy policy.

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