Key Responsibilities

• Managing and pursuing outstanding tenant balances across a commercial property portfolio.
• Monitoring arrears relating to rent, service charges, insurance premiums, utilities and other occupier costs.
• Engaging with tenants by telephone, email and written correspondence to resolve overdue accounts and payment queries.
• Reviewing accounts to identify collection risks and recommending appropriate recovery actions.
• Supporting the implementation of debt recovery procedures and enforcement remedies where necessary.
• Liaising closely with Property Managers to provide updates on debtor positions and collection activity.
• Maintaining accurate records of communications, payment arrangements and account statuses within internal systems.
• Preparing regular arrears schedules and debt analysis reports for both internal stakeholders and clients.
• Attending weekly debt review meetings with surveyors to discuss outstanding accounts, recovery strategies and high-risk cases.
• Producing weekly and monthly reporting packs detailing collection performance, arrears movements and key debtor trends.
• Assisting with the administration of formal recovery processes, including matters relating to commercial property debt legislation and enforcement procedures.

Candidate Profile

Previous credit control experience is essential, ideally gained within commercial property, real estate or a related sector. Knowledge of commercial debt recovery processes, including CRAR (Commercial Rent Arrears Recovery), would be advantageous. Strong communication, negotiation and relationship management skills are required, along with the ability to manage multiple accounts and stakeholders effectively.