Key Responsibilities

• Ensure effective collection activity across the team in line with company credit policies.
• Conduct regular one-to-one meetings and oversee individual and team performance.
• Coach, mentor and develop credit control team members.
• Identify and implement process improvements to enhance efficiency and controls.
• Build and maintain strong relationships with key stakeholders and customers.
• Manage and resolve complex or escalated debt issues.
• Lead and contribute to business improvement and ad hoc project work.
• Monitor and support delivery of team KPIs and objectives.
• Attend stakeholder meetings to review aged debt, agree collection strategies and resolve outstanding issues.
• Complete complex account reconciliations and assist with customer query resolution.

The successful candidate will ideally possess:

• Previous supervisory experience within a finance or credit control environment.
• Strong understanding of credit control best practice and debt recovery processes.
• A process-driven mindset with the ability to identify and implement improvements.
• Excellent organisational and prioritisation skills.
• Strong communication and negotiation abilities.
• Confidence working with stakeholders at all levels of an organisation.
• Proficiency in Microsoft Excel and other Office applications.
• High attention to detail and ability to handle confidential information appropriately.
• A proactive and solutions-focused approach.
• Commitment to delivering high standards of service and performance.

Benefits

• Hybrid working arrangements.
• Health and wellbeing support.
• Pension scheme.
• Life assurance.
• Professional development and study support.
• Generous annual leave entitlement.
• Social and wellbeing initiatives.
• Additional employee benefits package