Key Responsibilities

• Manage a portfolio of accounts, ensuring the full debt‑collection process is followed consistently
• Adhere to each client's specific terms, conditions, and agreed timelines
• Collaborate with internal stakeholders and relevant managers to review outstanding issues and agree on any necessary escalations
• Escalate overdue accounts for legal action through approved third‑party debt collection partners
• Complete account reconciliations and accurately allocate payments within the financial system
• Handle incoming credit control phone enquiries
• Monitor and manage shared Credit Control inboxes
• Produce month‑end reporting as well as ad‑hoc reports when required
• Follow internal processes relating to account write‑offs
• Support the Credit Control Manager and wider finance team in achieving departmental goals and business objectives
• Ensure all work aligns with FCA guidance where applicable (non‑regulated activity)
• Attend off‑site visits when necessary (UK driving licence required)
• Provide support to the Credit Control team with any additional duties as required

About You

• Experience of working in credit control
• Competent user on Excel
• Can start as soon as possible/on a reduced notice