Head of Complaints, Complaints Manager, Complaints Specialist
City of London
Head of Complaints, Complaints Manager, Complaints Specialist
City of London
The details
This vacancy has now expired.
Start your job searchURGENT - Tier 1 Bank seek a Head of complaints, Complaints Manager, Complaints specialist.
The purpose of the role is to provide input into complex banking complaints and provide advice and support for numerous banking markets complaints teams and projects.
- This will include IRHP's, (Interest Rate Hedging Products).
- specialist resource on remediation issues working with teams across legal and compliance.
- Review the Ombudsman database and publications for FCA reports.
- Play a lead expert in complaints regulation.
- Work with wider complaints network to prioritise and fix issues.
Knowledge & Experience required
- Excellent influential skills
- Extensive experience of working with / for the Financial Ombudsman service
- Strong representable skills
- Very strong customer focus
- Excellent engagement skills
- Excellent Analytical Skills
Head of complaints, Complaints Manager, Complaints Specialist.
If you are looking for your next contract position within Complaints, please apply NOW!!
Andrew.banks@markssattin.com / 0207 850 7437
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