You need to enable JavaScript in order to use the AI chatbot tool powered by ChatBot

Head of Complaints, Complaints Manager, Complaints Specialist

City of London

Head of Complaints, Complaints Manager, Complaints Specialist

Negotiable
ABMS2892131

City of London

The details

This vacancy has now expired.

Start your job search


URGENT - Tier 1 Bank seek a Head of complaints, Complaints Manager, Complaints specialist.

The purpose of the role is to provide input into complex banking complaints and provide advice and support for numerous banking markets complaints teams and projects.

  • This will include IRHP's, (Interest Rate Hedging Products).
  • specialist resource on remediation issues working with teams across legal and compliance.
  • Review the Ombudsman database and publications for FCA reports.
  • Play a lead expert in complaints regulation.
  • Work with wider complaints network to prioritise and fix issues.

Knowledge & Experience required

  • Excellent influential skills
  • Extensive experience of working with / for the Financial Ombudsman service
  • Strong representable skills
  • Very strong customer focus
  • Excellent engagement skills
  • Excellent Analytical Skills

Head of complaints, Complaints Manager, Complaints Specialist.

If you are looking for your next contract position within Complaints, please apply NOW!!

Andrew.banks@markssattin.com / 0207 850 7437

jobs

Related jobs

Corporate Development M&A Director

Salary:

Negotiable

Location:

Manchester, Greater Manchester

Industry

Private Equity

Qualification

Fully qualified

Market

Commerce & Industry

Salary

£100,000 - £125,000

Job Discipline

Investment - Buyside

Contract Type:

Permanent

Description

Marks Sattin is proud to be supporting our client in seeking a talented M&A - Corporate Development Director to join their ambitious buy-and-build strategy.

Reference

BBBH206758

Expiry Date

01/01/01

Daniel Horton

Author

Daniel Horton
Find out more
Interim Finance Director

Salary:

Negotiable

Location:

Brighton, East Sussex

Industry

Property and Infrastructure

Real Estate

Qualification

Fully qualified

Market

Commerce & Industry

Salary

£125,000 - £175,000

Job Discipline

Qualified Finance

Contract Type:

Contract

Description

An entrepreneurial property investment group are seeking an experienced Fractional Finance Director to professionalise and lead the finance function as they scale.

Reference

BBBH187896

Expiry Date

01/01/01

Julia Aruci

Author

Julia Aruci
Julia Aruci

Author

Julia Aruci
Find out more
M&A Deal Origination Associate / Business Development

Salary:

£40,000 - £50,000 per annum

Location:

Manchester, Greater Manchester

Industry

Professional Services

Qualification

None specified

Market

Professional Services

Salary

£50,000 - £60,000

Job Discipline

M&A

Contract Type:

Permanent

Description

Marks Sattin is proud to represent our esteemed client in their search for a commercially driven, tenacious, and highly organised M&A Deal Originator based in either Manchester or London.

Reference

BBBH207431

Expiry Date

01/01/01

Daniel Horton

Author

Daniel Horton
Find out more
Head of Business Continuity and Resilience

Salary:

£90,000 - £110,000 per annum

Location:

London

Industry

Investment Banking & Capital Markets

Qualification

None specified

Market

Financial Services

Salary

£100,000 - £125,000

Job Discipline

Qualified Finance

Contract Type:

Permanent

Description

Role Overview: To develop and own the internal framework for Business Continuity Management and Operational Resilience

Reference

BBBH187893

Expiry Date

01/01/01

Andrew Barnes

Author

Andrew Barnes
Find out more
View all jobs
posts

Related articles

The evolution of Private Equity, Private Credit, and Venture Capital in a Semi-Liquid market
The evolution of Private Equity, Private Credit, and Venture Capital in a Semi-Liquid market

Teaser

Financial Services

Content Type

General

06/05/25

Summary

Private equity (PE), private credit, and venture capital (VC) have long asserted their status as core pillars of alternative investments, appealing to institutional investors seeking diversifi

Teaser

What does the rise of semi-liquid structures mean for financial advisors and institutional investors?

Read full article
Ashwin Anil

by

Ashwin Anil

Ashwin Anil

by

Ashwin Anil

Q1 European PE breakdown 2025
Q1 European PE breakdown 2025

Teaser

Executive Search

Content Type

General

24/04/25

Summary

Geopolitical uncertainty slows deal making After a successful year of deals in 2024, investors have become more cautious in early 2025 due to geopolitical tensions. In the first quarter

Teaser

How are geopolitics and tariffs impacting Private Equity? Discover the latest trends

Read full article
Tracey Alper

by

Tracey Alper

Tracey Alper

by

Tracey Alper

How legal leaders can stay ahead of the compliance curve
How legal leaders can stay ahead of the compliance curve

Teaser

Legal

Content Type

General

14/04/25

Summary

Artificial intelligence is transforming the legal industry and is starting to reshape everything from contract review to regulatory compliance. But as AI adoption accelerates in la

Teaser

As technology changes the way we work, legal teams need to stay ahead of the rules.

Read full article
Angus Denny

by

Angus Denny

Angus Denny

by

Angus Denny