2nd Line Support Analyst
London
2nd Line Support Analyst
London
The details
This vacancy has now expired.
Start your job searchOperational IT Analyst
Overview
This is an excellent opportunity to join an IT Infrastructure provider in their Central London based head office. Titled "Operational IT Analyst" the focus on the role is very much on 2nd Line Support.
Key member of the IT Department supporting and maintaining the internal IT systems and services. The IT Department's primary function is to proactively support the technological needs of the company, enabling the team to deliver the highest levels of service to our customers. The role is to support various systems with a strong focus on Microsoft based technologies and involves working closely with teams across the company with a view to empowering colleagues to continually find ways to enhance and improve business operations through technology |
Responsibilities
Installing, maintaining and improving IT services and solutions
- Support of all PC's, Laptops and related software/hardware
- SharePoint administration and access control
- Active Directory/Exchange administration and access control
- Support of all Microsoft and Apple based services
- Support of the office networks, printing IP telephony services
- Basic support of Microsoft server, IIS, SQL tech stack
- Respond to user issues raised by colleagues throughout the UK
- Assist the IT Manager and support team in specific project related tasks
- Work with individuals and teams to understand the way the business works and help people to be better in their everyday output through adoption of new or existing IT solutions
Service request and incident management
- Monitor incoming requests and faults reported by users via helpdesk mailbox/phone
- Ensure requests and faults are responded to and resolved with a service oriented, SLA driven approach
- Provide 1st and 2nd Line Support and escalate to 3rd Line where necessary
Additional Tasks
- Understand, support and champion IT Security through ISO27001 policies and procedures
- Research, test and demo new applications and systems as required to support development and technological innovation across the business
Knowledge and skills
- SQL Stack/ ASP.NET
- Windows 10
- MacOS
- Exchange 2013
- SharePoint 2013, 2016
- SQL Server
- Active Directory
- O365/O2016
- PowerShell
Must have a relevant degree 2:1 or better
Any MCP, MTA, MCSA certifications
Related jobs
Salary:
£55,000 - £65,000 per annum
Location:
Leeds, West Yorkshire
Industry
Manufacturing
Qualification
Fully qualified
Market
Commerce & Industry
Salary
£60,000 - £70,000
Job Discipline
Qualified Finance
Contract Type:
Permanent
Description
This acquisitive, PE backed business has more than doubled in size over the past 5 years whilst growing their team to 250 in the UK.
Reference
BBBH179803
Expiry Date
01/01/01
Author
Hannah BulmerAuthor
Hannah BulmerSalary:
£150,000 - £175,000 per annum + equity, bonus and benefits
Location:
London
Industry
Technology
Qualification
Fully qualified
Market
Executive Search
Salary
£175,000 - £250,000
Job Discipline
Private Equity Executive Search
Contract Type:
Permanent
Description
Marks Sattin executive is working with a PE Backed, International Software business, going through a period of rapid organic growth
Reference
TA 3225
Expiry Date
01/01/01
Author
Executive SearchAuthor
Executive SearchSalary:
£180,000 - £200,000 per annum + Equity, Bonus and Benefits
Location:
England
Industry
Professional Services
Qualification
Fully qualified
Market
Executive Search
Salary
£175,000 - £250,000
Job Discipline
Private Equity Executive Search
Contract Type:
Permanent
Description
Marks Sattin executive search is working with a PE Backed Financial Services business is seeking a Best-In-Class CFO
Reference
TA 3224
Expiry Date
01/01/01
Author
Executive SearchAuthor
Executive SearchSalary:
£180,000 - £200,000 per annum + exit bonus, benefits
Location:
London
Industry
Technology
Qualification
Fully qualified
Market
Executive Search
Salary
£175,000 - £250,000
Job Discipline
Private Equity Executive Search
Contract Type:
Permanent
Description
Marks Sattin Executive Search has an exciting opportunity for a CFO to join a PE Backed Tech Enabled B2B business.
Reference
TA 3223
Expiry Date
01/01/01
Author
Executive SearchAuthor
Executive SearchRelated articles
Teaser
TechnologyContent Type
General
19/03/24
Summary
The year 2024 emphasises the crucial role of RegTech — a beacon guiding firms through the evolving global regulatory landscape, enabling them to connect the dots between short-term challenges and
by
Paul Roche
Teaser
TechnologyContent Type
General
19/03/24
Summary
The UK tech sector retains the number 1 spot in Europe and number 3 in the world as sector resilience brings continued growth. With this demand comes stiff competition. London offers a wide range
by
Ghazal Mayahi
Teaser
GeneralContent Type
Career Advice
19/03/24
Summary
Are you considering a change of scenery? Just look at London - an incredibly diverse city, with over 1,600 languages spoken and 300 nationalities represented. At the centre of the UK's 4.2 milli
by
Kelvin Murphy