Senior IT Operations Analyst

This position is responsible for the operational performance of the company's infrastructure through implementation of IaaS platforms and engagements with our third party suppliers

The Senior Operations Analyst is to ensure the appropriate service response is delivered to internal stakeholders, that processes are followed in line with standards and that spend is managed in line with expectations.

The Senior Operations analyst will have a history of leading in a performance based environment and have experience and knowledge including

• Technical competency in Public cloud (primarily Azure)
• Governance, service and Processes
• Planning, Communications and management skills.

They should proactively investigate issues and ensure these are dealt with appropriately. They should have a strategic focus to ensure that the service evolves as services develop and transition including to public cloud, and support the project pipeline so that new services can adequately move through to production support. They must have continual service improvement ethos and work productively with vendors to improve performance and identify opportunities.

The initial focus of the role is to deliver infrastructure and operational services in partnership with our third party suppliers. In time this role will operate fully within the IaaS space as services are migrated.

Principal Accountabilities

• Managing and maintaining operational platforms within the business (AD, Monitoring, IaaS, Citrix, Windows Server OS, File Services)
• Building and Maintaining an Azure IaaS platform
• Responsible for ensuring that performance complies with the SLAs in place
• Enforcing compliance with established policies, practices, and processes for managing infrastructure
• Analysing and reporting actual to contracted SLA performance levels
• Analysing the operation for continuous improvement

Technical Knowledge, Professional Qualifications and Experience

• Leadership of storage / infrastructure teams
• Depth of infrastructure knowledge and experience across storage, networks, telephony, data centre management, back-up solutions etc.
• Hands on delivery and management of IaaS (Azure)
• Citrix
• Experience with delivery services and transitional services.
• Analytical ability.
• Ability to prioritize projects and deliverables.
• Ability to influence others to achieve results
• Possesses strong product/technology/industry knowledge
• Ability to manage in a matrix environment