About the Role

The Credit Control Manager will lead and support the Credit Control team, ensuring effective debt recovery, reduced aged debt, and compliance with credit policies. Acting as the escalation point for complex accounts, the role focuses on team development, process improvement, stakeholder management, and achieving collection targets.

Key Responsibilities

• Lead, coach, and develop the Credit Control team.
• Drive collections and reduce bad debt in line with company policy.
• Conduct regular performance reviews and ledger assessments.
• Manage escalated and complex customer accounts through to resolution.
• Identify, implement, and improve credit control processes and efficiencies.
• Monitor team performance against KPIs and business objectives.
• Build strong relationships with internal stakeholders and customers.
• Support the resolution of complex reconciliations and account queries.
• Lead departmental projects and continuous improvement initiatives.
• Work closely with finance and operational teams to manage aged debt and collection strategies.

Experience & Skills

• Previous management or supervisory experience within Credit Control or Accounts Receivable.
• Strong knowledge of credit control processes and debt recovery.
• Working towards or willing to pursue a professional credit management qualification (e.g., ICM).
• Proven ability to improve processes and drive performance.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong organisational skills with the ability to manage competing priorities.
• Proficient in Microsoft Office, particularly Excel and Word.
• High attention to detail and professionalism when handling confidential information.
• Proactive, solutions-focused, and results-driven approach.
• Ability to work effectively across all levels of the business.
• Flexible during peak financial reporting periods.

Benefits & Rewards

• Hybrid working arrangements.
• Private healthcare and wellbeing support.
• Generous annual leave.
• Professional development and training opportunities.
• Pension scheme.
• Life and travel insurance.
• Employee wellness programmes.
• Social, networking, and team-building events.