Customer Service Representative - Maternity Cover

My client, a global manufacturer of safety products, are currently looking to hire a capable Customer Service Representative for their company, based in Galway. The ideal candidate will provide support to customers for all products and services offered by the client.

Key Responsibilities

• Handling inbound and outbound communication of both a commercial and technical nature
• Responding to problems or inquiries and dealing with them in an effective manner
• Handle pre-Sales and after-Sales activities as well as looking after export side of the business
• Responsible for obtaining all relevant information needed for order entry as soon as possible, targeting on enabling prompt and correct order entry
• Liaise with clients to book shipments and obtain freight quotes for customers
• Identifying process issues and gaps and ways to improve delivery & overall customer experience
• Ensure compliance with established guidelines and recommend changes to guidelines for department when necessary
• Other ad-hoc roles as and when requested to do so by senior manager

About you

• 3-5 years experience in similar role
• Proven experience working on inbound and outbound calls
• Experience managing projects

If you are available to start immediately and this sounds like you, please click on Apply Now to send me your CV for consideration!