Windows / 3rd Line Support Engineer - £45k

Pan-UK organisation is currently seeking an experienced 3^rd Line Support Specialist with a proven track record within the Windows stack - in particular Office 365 - as well as excellent Citrix experience to join its growing IT function based at its prestigious offices in Luton.

Responsibilities

• Providing 3^rd Line Support to all internal staff across all infrastructure services
• Ensure that infrastructure and core services are available during agreed operating hours
• Ensure that data and systems are backed up and can be recovered
• Ensuring that all IT infrastructure assets are managed
• Proactive monitoring of infrastructure and core services
• Resolving incidents, and completing job related activity as necessary
• Producing performance, availability and capacity reports for IT infrastructure and core services
• Continuous service improvement
• Input into the design and development of IT infrastructure platforms that fulfil the needs of the business
• Provide technical delivery resources to projects
• Maintaining the security, capacity and availability of all data centre and corporate IT infrastructure services
• Creation and maintenance of IT infrastructure processes, and documentation

Skills Required

• Proven and demonstrable track record in a 3rd Line Support role is a pre-requisite
• Excellent track record within Citrix
• Proven Active Directory skills
• Windows Server 2008 and 2012 skills
• Excellent experience of Office 365 and Azure
• Technical grounding in all aspects of infrastructure
• Good understanding of IT service management processes
• ITIL foundation certification or above is highly desirable
• Demonstrable understanding of the ITIL Incident, Problem, and Change processes
• CCNA/CCNP, MCSE/MCP or VMWare certification would be desirable but not essential.

This is an urgent role so please send your CV to Michael Moretti for immediate consideration.