I'm looking for a Service Desk Analyst with at least 2 years of hands-on experience in a range of technologies (Windows 10 and Office 365 experience is essential) and a passion for delivering excellent customer care.

🔑 Key Responsibilities:

• First-Line IT Support: Provide frontline support to all users within the company network, including both internal and external customers.
• Customer Service Excellence: Deliver exceptional customer service, ensuring all users feel supported and valued.
• Service Improvement Initiatives: Support the Service Desk Lead by identifying opportunities for improvement and assisting with the implementation of changes.
• BAU Project Support: Represent the Service Desk on projects transitioning to Business as Usual (BAU), serving as the point of contact for handovers.
• Ticket Queue Management: Oversee the service desk ticket queue, ensuring timely processing and resolution within agreed service levels.
• User Account Management: Handle the creation and administration of user accounts across all supported systems.
• Device Setup: Build and configure devices following established processes, ensuring consistency and reliability.

What you will bring:

• Prior experience as a service desk analyst or a similar role with a strong emphasis on problem-solving in a customer-focused environment.
• Hands-on experience supporting Windows 10, Apple iOS, and Office 365 in a corporate setting.
• Familiarity with ITIL best practices within an IT operations environment.
• A natural at delivering top-notch customer service with a friendly, solution-oriented approach.
• Able to work independently, prioritize effectively, and manage time in a fast-paced environment.
• Knowledge of Microsoft SCCM, PowerShell, and automation technologies is advantageous, though not essential.

Should you require any support or assistance, please contact your local Marks Sattin office.

Marks Sattin is part of Gi Group Holdings Recruitment Limited and we are proud founding members of Menopause in business, pledge members for Nuerodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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