Credit Controller
£30,000 to £35,000 per annum (quarterly bonus scheme)
Bristol (Hybrid working - two days in the office, three days remote)
Full-time

An established and expanding organisation is seeking a dedicated Credit Controller to join its finance team. This is a pivotal position where you will oversee the credit control function, ensuring efficient cash collection and reducing overdue debt. The successful candidate will take ownership of the ledger, foster strong client relationships, and proactively resolve any billing issues before they escalate.

Key Responsibilities

• Manage the timely recovery of outstanding payments through calls, emails and written communication to optimise cash flow and reduce debtor days.
• Accurately record customer payments in the accounting system.
• Investigate and resolve client queries promptly, liaising with internal teams where necessary.
• Develop and maintain positive relationships with customers to support effective credit management.
• Monitor and achieve targets for cash collection, outbound contact and overdue debt reduction.
• Prepare and deliver regular reports for senior management.
• Generate monthly account statements for clients.
• Issue formal notices and initiate legal action when required.
• Contribute to continuous improvement initiatives within credit control processes.

Skills and Experience Required

• Experienced Credit Control background
• Strong communication skills with a confident and professional approach.
• Excellent organisational ability and a proactive mindset.
• Proficiency in IT systems, particularly Excel (knowledge of Sage is advantageous).
• Effective telephone manner and negotiation skills.

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