Fenergo (KYC) System Support - 3m Contract (Possible Extensions)

Pay Rate: £300 - £400 per day via umbrella

Remote - Option to go to the London office

Role Overview

We are seeking a skilled Fenergo KYC System Support Specialist with strong experience in Customer Lifecycle Management (CLM), onboarding workflows, and financial compliance processes. The ideal candidate will support, configure, and enhance Fenergo-based KYC systems while ensuring seamless integration across enterprise platforms.

Key Responsibilities

• Deliver ongoing support and upkeep for Fenergo CLM applications.
• Set up and oversee KYC onboarding processes, including policies and rule configurations.
• Investigate and fix production-related issues promptly to reduce downtime.
• Partner with integration teams to ensure smooth data exchange across connected systems.
• Assist with API connectivity and maintain stable system interactions.
• Track system health and contribute to analytics and reporting for onboarding and lifecycle activities.
• Support deployment of system improvements, updates, and fixes.
• Engage with business users to capture KYC/AML needs and convert them into technical configurations.
• Keep clear and updated documentation covering support procedures, configurations, and problem resolutions

Requirements:

• Immediately Available to start the contract or on a short notice period (max 2 weeks).
• Hands-on experience with Fenergo CLM (Fen-E / Fen-X) configuration and support.
• Financial Services background (preferably Fintech, Payments or Banking)
• Strong understanding of KYC (Know Your Customer) and AML regulations.
• Experience with API integration and system connectivity is desirable.

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