Location: London
Contract Type: Temporary
Start Date: ASAP

Key Responsibilities

• Conduct a detailed review of aged debt, with a particular focus on accounts over 90 days overdue.
• Investigate where processes may have failed following system integration and team transitions.
• Reconstruct missing customer information, documentation, and account history.
• Contact customers by phone and email to resolve outstanding balances and arrange repayment plans when required.
• Escalate problematic debts and identify systemic issues, presenting clear recommendations.
• Work collaboratively with internal teams (finance, sales, operations) to reconcile accounts and understand root causes of discrepancies.
• Support ledger clean‑up activities ahead of half-year and year-end deadlines.
• Produce, update, and analyse reports using Excel, Power BI, or Harvest.
• Assist the finance leadership team with improvements to credit control processes and controls.

Required Experience & Skills

Essential:

• Proven experience managing aged debt, particularly long-standing and high‑volume overdue accounts.
• Strong and confident verbal communication skills, capable of handling direct customer conversations professionally.
• Excellent written communication for clear, concise email correspondence.
• Ability to work independently within an environment where data may be incomplete or unclear.
• Strong investigative skills and the ability to identify root causes of process failures.
• Proficiency in Excel, including lookups, pivot tables, and handling large datasets.

Desirable:

• Experience using SAP (especially older versions).
• Familiarity with Harvest and/or Power BI reporting tools.
• Experience in organisations undergoing integration or system/process change.
• Background managing large customer portfolios (1,000-2,000+ accounts).

Personal Attributes

• Confident yet approachable-capable of engaging customers effectively without being aggressive.
• Calm, resilient, and comfortable operating with ambiguity and missing data.
• Proactive problem‑solver with a structured and analytical approach.
• Strong attention to detail, with persistence and patience when resolving complex issues.
• Collaborative team player who supports knowledge sharing and continuous process improvement.