KEY RESPONSIBILITIES:

• Collect outstanding debts within agreed terms
• Achieve cash collection and debtor targets
• Chase overdue invoices via phone and email
• Maintain accurate records of collection activity
• Work with stakeholders to manage key accounts
• Identify payment issues and take corrective action
• Resolve invoice disputes and support payment negotiations
• Handle queries and manage client invoicing portals
• Perform reconciliations and support cash postings
• Manage credit notes and ensure contract compliance
• Provide ad hoc reporting and support finance objectives

ESSENTIAL SKILLS & EXPERIENCE:

• Background in a fast-paced, professional environment
• Knowledge of credit control and sales ledger processes
• Experience with credit control systems
• Strong Excel and Word skills
• Ability to manage workload and prioritise effectively
• Confident dealing with clients and senior stakeholders

PERSON SPECIFICATION:

• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Proactive, organised, and self-motivated
• Team player with a flexible approach
• Confident building relationships across all levels
• Able to identify and escalate risks when needed

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