Credit Control Assistant
Remote (UK) with weekly Head Office visit in Gloucestershire
6 month fixed term contract (full-time hours), £30-35K (pro-rata)

About the Role
We are recruiting on behalf of a large, national organisation for an experienced Credit Control Administrator to join their finance team on a 6 month fixed-term contract.
This is a key, credit control focused role supporting the Financial Operations Manager, with responsibility for driving cash collection, reducing aged debt, and maintaining strong customer account relationships. You will play a critical role in safeguarding cashflow through proactive debt management and effective stakeholder engagement.
The position is predominantly home-based, with a weekly visit to Head Office in Gloucestershire.

Key Responsibilities
Take ownership of credit control activities, proactively managing outstanding debt and reducing aged balances
Build and maintain strong relationships with customers to ensure timely payment and resolve queries efficiently
Contact customers via phone and email to chase overdue invoices and agree payment plans where required
Monitor debtor accounts, identify risk, and escalate potential issues promptly
Allocate incoming payments and reconcile customer accounts
Raise accurate invoices and ensure the integrity of the sales ledger
Produce regular aged debt, cash collection, and cashflow reports for management
Manage a shared accounts receivable inbox, ensuring all queries are resolved quickly
Support month-end processes, including reconciliations and reporting
Collaborate with internal teams to resolve disputes and improve collection outcomes
Identify and implement process improvements to enhance collection efficiency and reporting accuracy
Provide guidance and informal support to junior team members where required

Skills, Experience & Attributes
Proven experience in Credit Control / Accounts Receivable, with a strong focus on collections
Demonstrable success in reducing aged debt and improving cashflow performance
Confident communicator with experience handling high-volume customer contact
Strong negotiation skills and ability to handle challenging conversations professionally
Highly organised, with the ability to manage and prioritise a busy workload
Excellent attention to detail and accuracy
Strong Excel skills, with the ability to analyse and manipulate data
Ability to work independently and meet deadlines in a fast-paced environment
Proactive, resilient, and results-driven mindset
GCSE Maths & English (or equivalent)

Additional Requirements
Ability to manage sensitive financial information with confidentiality
Experience using Excel for reporting and tracking collection performance
A continuous improvement mindset, particularly within credit control processes

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