IT Business Relationship Manager

  1. Permanent
Up to £68,000 per annum
BBBH161125_1600778944

West End, London

The details

The BRM team should successfully act as a bridge between the IT service function and its customer base to ensure that IT services are understood and adopted and equally as important that new opportunities and challenges are understood and engaged back into the IT function. The role will also need to help the whole IT function understand the business fit and ensure the IT priorities and work is aligned to business priorities.

Responsibilities

Manage relationships between IT and the business units. Maintaining open lines of communication with all parties from both a service delivery as well as BRM perspective.
Consult with business unit's and capture and review IT usage, services, technology, digital, and department specific projects in order to identify, forecast and develop IT needs.
Utilise the adoption and business change function to insure the IT solution and service(s) are embedded within the business unit.
Understand their function(s) at the strategic 3 year level as well as operational level in order to act as the voice of the business on both project and service delivery and maintain and plan to deliver IT services and projects against this plan.
Measure the level of engagement and relationship strength by working with the quality and governance function to establish a reporting and measurement process which includes both operational and client value driven as key KPIs (this could be new or increases revenue or cost or efficiency savings)
Serve as liaison with the IT department for the business unit to help them navigate the IT function.
Help the business unit with budget planning and forecasting for their particular IT requirements.
Together with the Innovation and Digital function, help the BRM team manage business unit ideas and new products, including activity on the ideation platform (Idea Drop) and helping with innovation and new product development within the business unit(s).
Understand the business needs and pressures and help to educate the rest of the IT function at all levels from IT Board to IT Management team and below.

Continually research the market place to understand what our competitors are doing in the space of innovation and digital products.
Utilise some traditional sales training and skills to sell solutions into the business.
Become an active participant on the social platforms, becoming one of the known faces of IT and Digital to grow their network across the business
Maintain a 'sales funnel' pipeline of technology opportunities, justified with relevant metrics, or changes needed in line with business strategies.
Work productively and positively with IT and key vendors to ensure the relevant solutions, changes or services are put in place.

Requirements

Knowledge and experience:

Track record in influencing change, both in leading proposals for new IT solutions and in positively influencing and changing user behaviour.
Demonstrate extensive experience in the IT industry with expertise in areas of Business engagement including Project management and business analysis as well as BRM.
A broad understanding of the latest developments in technologies, industry specific issues, competitor and vendor activity and initiatives.
Experience of working in professional services organisation, preferably partnerships.

Good knowledge of Firm's products and services advantageous. This includes IT and Business services.
Demonstrate a full understanding of business problems and pressures articulating how IT can help.
Excellent communication skills, both written and verbal including active listening.
Ability to identify and analyse alternative approaches to dealing with issues and problems.
Demonstrate commitment to the firm's values.
Successful track and record of account management, customer liaison or relationship management.
Ability to empower others by collaborating on joint ideas and encourages others to view change as a positive process.
Ability to influence and persuade others outside his/her direct control.
Empower others by collaborating on joint ideas.
Ability to identify and analyse alternative approaches to dealing with issues and problems.
Demonstrate confidence in dealing with all levels of the firm, including executive management levels.
Demonstrate ownership and responsibility for deliverables/services and is willing to make tough decisions.
Excellent customer service and consulting skills.

Experienced in managing internal and external/3rd-Party resource partnership models.

Demonstrable skills in influencing and negotiation methods and techniques.

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