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Customer Advisor/Administrator

  • Location: Cheshire, Manchester
  • Salary: £17500 - £19000 per annum + 1200
  • Job type: Permanent
  • Ref: Jh/16897148
  • Recruiter: Jordan Hodges

Role Responsibilities:

As a Customer Advisor you will report to a Customer Care Lead. You will be part a team of around 25 skilled and passionate individuals who are successful in providing outstanding customer service.

You will be responsible for:

* Resolving new and existing customer issues quickly and efficiently.

* Supporting new customers through the learning curve of either setting up their own business or being employed through an umbrella company.

* Nurturing existing customer relationships by providing an inspirational level of customer service.

* To ensure compliance processes are followed at all times.

* Taking inbound and Outbound call queries and supporting the team managing an email inbox.

The Ideal Candidate:

This role would suit someone who enjoys talking to people and having great conversations, whilst providing an excellent service. Good objection handling skills and a willingness to learn are also key skills

Ideal candidate will also ideally have:

* Established and strong communication skills both over the telephone and via email.

* Committed to providing an outstanding level of customer service.

* A strong back ground in customer service.

* A proactive attitude and understanding nature.

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