I'm currently representing a top shelf software development company providing consulting servivces within the Proffesional & Financial services space.

This is an amazing opportunity to kick-start a progressive career within Dynamics 365 Business central software - improving & transforming client businesses with BC and a suite of D365 solutions. This is a great opportunity to work in a client facing environment learning and gaining new certifications within various Microsoft and 3rd party application software.

ACCOUNTABILITIES:

Your role will grow into supporting parts of clients projects as you become more profficient in levels 1,2 and then 3rd line support

• Business Central Support,working with end users and colleagues day to day providing that level 1,2 & 3 support.
• Working with consultants to escalate 3rd level isssues along with Microsoft themselves
• Work within in-house and 3rd party software such as: Astral Reports , Jet Reports , Group VAT returns,Master Data Management , Continia Document Capture , Continia Expense Management and internal itegrations within anyone in the dev team
• `How to` Video creation to support users
• Part of the webinar creation team for the Microsoft Wave Releases
• Assisting end users with training
• support queue management
• Review the Weekly support reports with Management
• While maintinating SLA's & Improving client feedback

Skills & Experience:

ESSENTIAL

• Dynamics Business Central Knowlesdge
• Experience in a support role
• Some form of accounting knowledge , be it by education or experience
• Knowledge of a cloud based finance system

DESIRABLE

• MB800 Certification