Key Responsibilities:

• Participate in the ongoing harmonization project for O2C.
• Attend online calls and provide supporting documentation to the project team.
• Run, analyze, and review monthly credit risk assessment reports.
• Support junior team members in daily tasks and training plans.
• Develop effective working relationships with internal departments and customers.
• Investigate and resolve queries with internal and external customers promptly.
• Collect overdue items and work towards set targets.
• Manage daily bank receipts and cash allocation.
• Provide holiday cover when required.

Qualifications:

• Degree (required) or GCSE/equivalent qualification in Mathematics and English.

Skills:

• Highly proficient in Excel, including advanced functions such as lookups and pivot tables.
• Tactful, confident telephone manner with high attention to detail.
• Driven, competitive, and adaptable team player.
• Ability to multi-task, prioritize workload, demonstrate accuracy, and meet deadlines.
• Maintain confidentiality and privacy of information, working in a mature, courteous, and professional manner.

Competencies & Behaviors:

• Agility: Promote change, challenge the status quo, and engage others in change processes.
• Business Acumen: Understand and explain corporate strategy, provide feedback, and identify operational/financial improvements.
• Collaboration: Work in partnership with team members and cross-functional groups, champion diversity and inclusion.
• Customer Focus: Manage customer relations professionally, track and analyze key metrics for continuous improvement.
• Driving Results: Establish and deliver on KPIs and goals, prioritize demands, and secure stakeholder buy-in.
• Leadership: Take personal accountability, create a positive work environment, and ensure clear communication within the team.

If you are a proactive and detail-oriented individual with a passion for financial operations and customer service, we would love to hear from you! Please contact me on conor.brooks@markssattin.com

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