Business Analyst - MS Dynamics 365
£400 - £500 per day | 3 Month contract with chances to extend
Exciting Opportunity to join a global professional services organisation in their luxurious Central London offices. The Business Analyst is part of the Programme Delivery Team within the IT department.
You will be responsible for developing a business case to support the implementation of Dynamics 365 and new processes into the business. You will be working alongside the CRM Project Manager. Requirements will need to be captured and prioritised and analysis of 'Current Processes' and aspirational To Be processes to be documented.
Accountabilities
- Creation of the business case in conjunction with the Project Manager for submission to the Leadership Team for approval of the implementation phase.
- Facilitate meetings incorporating business, technology and user groups to gather requirements
- Gather data to enable understanding of business processes, related barriers, risks and client needs
- Critically evaluate information gathered from multiple source and reconcile conflicts.
- Use questioning techniques to challenge requests if the scope, benefits and proposed deliverables are unclear
- Analyse and document business processes
- Identify Risks, Issues, Assumptions and Dependencies and escalate to the Project Manager
- Raise awareness/educate the business on the benefits of CRM
Experience
- Strong analytical and interpersonal skills required
- Experience of interpreting business requests and translating them to requirements
- Interpret business information from a variety of internal and external sources
- Demonstrable evidence of gathering, analysing and documenting business processes
- Ability to present to an audience in both formal and informal situations
- Understands estimating principles and process
- Demonstrate a good knowledge of IT industry trends, suppliers and products
- Ability to convey information concisely, questioning others to check understanding
- Excellent communication skills, both written and verbal including active listening
- Ability to identify and analyse alternative approaches to dealing with issues and problems
- Demonstrate confidence in dealing with all levels of the firm
- Demonstrate ownership and responsibility for deliverables
- Excellent customer service and consulting skills
- Demonstrable skills in influencing and negotiation methods and techniques
If interested please contact james.thompson@markssattin.com | 0207 747 9718