I'm currently representing a top shelf software development company, currently a Microsoft Partner , providing consulting servivces within the Proffesional & Financial services space.

This is an amazing opportunity to develop a progressive career within Dynamics 365 Business central software - improving & transforming client businesses with BC and a suite of D365 solutions as well as being a key central team member growing your knowledge across various areas of the business, leading a team of support consultants providing high quality service.

You will love technology and be a key part of looking for and creating new efficiencies with the use of more functionality of their software as you will own this process and will go far with a desire to ensure custiners get the most out of their DC system.

Tasks:

-Take owenership of weekly/Daily strategy working with management to review support performance

-Manage & supervise your team by setting goals, monitoring targets , metrics & growth plans and setting the nescescarry plans in place for continually high performance while praising high performance.

-You will take charge of the training and onboariding of new consultants as well as their ongoing development and performance needs as well as developing training material

-You will be analysing customer support data, feedback, trends & patterns while highlighting key insights and making reccomendations to management

-Be the key point of escalation of any customer issues within your team striving to exceed expectations and overseeing handling of general complaints

To be successful in this role:

• Strong leadership
• Smooth and efficient communication across the steam , clients & stakeholders
• Strong problem solving skills to address complex issues and provide effective solutions
• The ability to analyse and solve problems
• Conflict resolution skills
• Team building and collaboration
• Flex to dynamic situations
• Continuous learning both from a new release in Dynamics 365 solutions and company solutions

Nice to have:

• Have a (preferably STEM) degree or equivalent.
• Have a minimum of 3 years' experience working in or managing a Microsoft cloud support desk
• Manage your time effectively, know how to prioritise your workload and complete tasks within given deadlines.

Essential:

Comprehensive knowledge and experience of D365 Business central