Global Payments Services Manager - London

Seeking a Global Payments Services Manager for an initial 3 month contract within a consumer retail business based in Central London. A successful candidate will have previous experience in an equivalent role within another merchant, or have experience in payment gateway industry, merchant acquiring, and payments technology acquired through roles within banking or technology businesses.

Global Payments Services Manager will report to the Director of Global Payments and will work closely with the finance, digital product and legal operations teams. You will be required to develop a strong understanding of both our retail and digital businesses on a global level. Global Payments Services Manager will primarily be responsible for multiple acquiring bank relationships including the overall strategic relationship, operational management of the payments function. You will focus on payment queries, SLA's banking and acquiring relationships, team management and reporting.

Responsibilities:

• Daily management of the payments department, including incoming queries, e.g. acquirer queries (balance transfers and gateway support tickets).
• Leading global payment processes - transaction analysis, settlement analysis, reporting and acquirer management.
• Weekly analysis of transactions, looking for inconsistencies and resolving queries with the cash office and finance departments.
• Process improvement - ensuring that payment processes for all brands and countries within the region are clearly defined and identifying opportunities for process improvement.
• Pro-actively managing all aspects of the payments support for all departments.
• Daily monitoring of internal payments systems and resolving arising issues to minimise business impact.
• Supporting the Director of Payments with strategy, analytics, reporting, day to day operations and team functions. including, email queries, meetings, reporting and day to day operations and team functions.
• Leading the process of identifying and implementing new payment providers for payments as required. This includes existing and new to markets, including APM's.
• Developing strong relationships with key stakeholders to help resolve issues in a systematic and timely manner.
• Developing relationships with key stakeholders such as Treasury department, Finance, Cash Office, Digital, Retail, I.T and Procurement.
• Maintaining relationships with existing payment and fraud providers as well as seeking new opportunities that may suit the current payment structure (ie researching and contacting new providers, making introductions).
• Support the business when launching new brands, channels and products, advise the retail and digital teams how payments will work with newly launched products.
• Supporting our legal teams in reviewing commercial agreements, credit/debit card scheme rules.

Personal Profile:

• Experience and understanding of the global payments market, alternative payment offerings.
• Experience and understanding of the payment acquirer landscape
• Robust knowledge of fraud, financial crime and regulatory changes across payments and e-commerce
• Experience in leading a small to medium size teams
• Strong time management - Ability to prioritise and manage multiple priorities to meet deadlines.
• Ability to establish and maintain effective working relationships with co-workers, managers
• Team Player / Ability to work effectively
• Comfortable in a fast-changing environment

To be considered for the role, candidates must be available to start the role immediately.