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Client Relationship Manager

  • Location: West Midlands, Birmingham
  • Salary: £22000 - £25000 per annum
  • Job type: Permanent
  • Ref: MG050220
  • Recruiter: Manni Gosal
This vacancy has now expired.

Our growth and increasing customer base have created an opportunity for a Client Relationship Manager to join our team . You will drive the company success by working with a portfolio of customers to deliver on our customer centric approach to operational excellence.

We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.

Responsibilities:

  • Present 100%'s company, services, coverage and experience in a professional manner which embodies trust and confidence.
  • Manage, maintain and retain existing customer relationships on a portfolio of brands.
  • Deliver excellent customer service and add value to client partnerships.
  • Drive operational excellence for program implementation, striving for compliance, on-time delivery and insightful reporting.
  • Manage commercial success by delivering to financial parameters and seeking growth opportunities.
  • Interpret client scope and develop solutions, working alongside the Operations teams.
  • Create, develop and communicate solution methodologies and commercial frameworks which match client needs and achieve commercial success.
  • Provide cost estimates and client quotations working with an international supplier base.
  • Cost management and client invoicing utilising internal systems.
  • Support timely and successful program implementation alongside the Operations teams.
  • Produce and analyse management information to inform and update clients on program progress.
  • Escalation point for clients during project roll outs.
  • Complete project closure processes and debrief to clients for continuous improvement.
  • Manage internal and external communications across multiple accounts through meetings, telephone and email.
  • Collaborate with colleagues for the ongoing transfer of knowledge and shared learnings to develop viable bespoke solutions for your clients.
  • Work alongside the new business team to develop new opportunities.
  • Visit clients across the UK and internationally including industry events.

What you'll need:

  • 2+ years' experience of account management.
  • A customer centric approach.
  • Strong and effective communication including verbal and nonverbal.
  • Exceptional organisation with an attention to detail.
  • Excellent administration skills
  • Strong commercial and financial acumen with an analytical mindset.
  • Persuasiveness with evident negotiation skills to grow accounts and generate revenue.
  • A team player and willingness to get stuck in.
  • Proactive approach to getting things done.
  • Flexibility to manage and adapt to fast-paced change and the challenges that brings.
  • Resilience and positive attitude in challenging situations.
  • Innovative problem-solving skills to find solutions and make decisions.
  • Quick at learning new software systems and technologies.
  • Excellent with IT particularly in Microsoft Office and Excel.

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