Our growth and increasing customer base have created an opportunity for a Client Relationship Manager to join our team . You will drive the company success by working with a portfolio of customers to deliver on our customer centric approach to operational excellence.
We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.
Responsibilities:
- Present 100%'s company, services, coverage and experience in a professional manner which embodies trust and confidence.
- Manage, maintain and retain existing customer relationships on a portfolio of brands.
- Deliver excellent customer service and add value to client partnerships.
- Drive operational excellence for program implementation, striving for compliance, on-time delivery and insightful reporting.
- Manage commercial success by delivering to financial parameters and seeking growth opportunities.
- Interpret client scope and develop solutions, working alongside the Operations teams.
- Create, develop and communicate solution methodologies and commercial frameworks which match client needs and achieve commercial success.
- Provide cost estimates and client quotations working with an international supplier base.
- Cost management and client invoicing utilising internal systems.
- Support timely and successful program implementation alongside the Operations teams.
- Produce and analyse management information to inform and update clients on program progress.
- Escalation point for clients during project roll outs.
- Complete project closure processes and debrief to clients for continuous improvement.
- Manage internal and external communications across multiple accounts through meetings, telephone and email.
- Collaborate with colleagues for the ongoing transfer of knowledge and shared learnings to develop viable bespoke solutions for your clients.
- Work alongside the new business team to develop new opportunities.
- Visit clients across the UK and internationally including industry events.
What you'll need:
- 2+ years' experience of account management.
- A customer centric approach.
- Strong and effective communication including verbal and nonverbal.
- Exceptional organisation with an attention to detail.
- Excellent administration skills
- Strong commercial and financial acumen with an analytical mindset.
- Persuasiveness with evident negotiation skills to grow accounts and generate revenue.
- A team player and willingness to get stuck in.
- Proactive approach to getting things done.
- Flexibility to manage and adapt to fast-paced change and the challenges that brings.
- Resilience and positive attitude in challenging situations.
- Innovative problem-solving skills to find solutions and make decisions.
- Quick at learning new software systems and technologies.
- Excellent with IT particularly in Microsoft Office and Excel.