Our growth and increasing customer base have created an opportunity for a Client Relationship Manager to join our team . You will drive the company success by working with a portfolio of customers to deliver on our customer centric approach to operational excellence.

We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.

Responsibilities:

• Present 100%'s company, services, coverage and experience in a professional manner which embodies trust and confidence.

• Manage, maintain and retain existing customer relationships on a portfolio of brands.

• Deliver excellent customer service and add value to client partnerships.

• Drive operational excellence for program implementation, striving for compliance, on-time delivery and insightful reporting.

• Manage commercial success by delivering to financial parameters and seeking growth opportunities.

• Interpret client scope and develop solutions, working alongside the Operations teams.

• Create, develop and communicate solution methodologies and commercial frameworks which match client needs and achieve commercial success.

• Provide cost estimates and client quotations working with an international supplier base.

• Cost management and client invoicing utilising internal systems.

• Support timely and successful program implementation alongside the Operations teams.

• Produce and analyse management information to inform and update clients on program progress.

• Escalation point for clients during project roll outs.

• Complete project closure processes and debrief to clients for continuous improvement.

• Manage internal and external communications across multiple accounts through meetings, telephone and email.

• Collaborate with colleagues for the ongoing transfer of knowledge and shared learnings to develop viable bespoke solutions for your clients.

• Work alongside the new business team to develop new opportunities.

• Visit clients across the UK and internationally including industry events.

What you'll need:

• 2+ years' experience of account management.

• A customer centric approach.

• Strong and effective communication including verbal and nonverbal.

• Exceptional organisation with an attention to detail.

• Excellent administration skills

• Strong commercial and financial acumen with an analytical mindset.

• Persuasiveness with evident negotiation skills to grow accounts and generate revenue.

• A team player and willingness to get stuck in.

• Proactive approach to getting things done.

• Flexibility to manage and adapt to fast-paced change and the challenges that brings.

• Resilience and positive attitude in challenging situations.

• Innovative problem-solving skills to find solutions and make decisions.

• Quick at learning new software systems and technologies.

• Excellent with IT particularly in Microsoft Office and Excel.