Marks Sattin is currently recruiting for a Contract & Sales Administrator on a Contract & Permanent basis to join a successfull and growing Tech Business based in the heart of Bourne End. The is on a full-time basis w/ free parking available on site.
Duties
- To assist with processing sales orders and maintenance renewals to ensure timely invoicing and to generate positive business cash flow from new orders and contract renewals.
- To ensure sales orders and terms conform to agreed standards (contract signed, EULA referenced, delivery address specified, approval, job number applied, payment terms etc) so that underlying documentation is accurate and complete.
- To enter sales orders on to the job sheet system and generate sales invoices for new licence sales, annual maintenance (new sales) and development work so that invoices are both accurate and issued to customers in accordance with the underlying contract.
- To issue invoices for annual maintenance renewals monthly in advance to ensure cash flow.
- To apply RPI per contract terms to renewal contracts for underlying terms and conditions so that inflationary costs are matched by appropriate increments in revenue.
- To set up customer files for new customers ensuring that all sales orders and necessary customer documentation is accurately recorded on the system.
- To ensure that digital copies are made of the sales information and customer records.
- To maintain the contract database and provide relevant status, information on contracts, new customers, terminations and deferred income.
- Provide correct advice to customers in response to contract queries, requests for contractual liability figures and termination letters.
- Assist with any contractual disputes and liaise with Senior Contracts Advisor to resolve issues.
- Respond to customers to agree or deny any contract reductions based on current contract terms.
- Develop knowledge of customer contracts and points for negotiation to manage risk and maximise opportunities.
- Work with colleagues to correctly process contract changes such as solution upgrades, alignment calculations, reductions and re-negotiations.
- Ensure correct follow up of any incoming queries, communicating courteously at all times, building positive relationships and progressing queries to a successful conclusion.
- To provide support and assistance with the production of monthly reports to ensure that the executive team receive accurate and up to date information for forecasting / decision-making.
- Customer Service
- To provide professional and effective services to internal and / or external customers, to meet customers' expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines to communicate courteously with internal and / or external customers by telephone, email and face-to-face, building positive relationships, investigating, responding to and progressing issues.