IT Support Team Leader
Surrey, Epsom
IT Support Team Leader
Surrey, Epsom
The details
This vacancy has now expired.
Start your job searchMarks Sattin are delighted to be working with a market-leading company synonymous with the Epsom area. This internationally-renowned brand is constantly striving to achieve new feats of excellence, whilst maintaining its core values that it has upheld brilliantly in its 75+ year history. In particular within its technology function, where they are constantly looking to update their front and back-end development, most recently by migrating to a cloud-based ERP.
We are aiding their recruitment process for an IT Support Team Leader to join this brand on a permanent basis.
The ideal candidate is someone who has dealt with 2nd/3rd line technical support and is looking to move into IT Management. Just as importantly, they are looking to bring on a candidate who shares their values for upholding their heritage who are forward thinking.
Responsibilities
- Respond to any support requests punctually, ideally resolving 80% and above of incoming support calls at first point of contact.
- Supporting staff, members and IT providers by providing a Help Desk service
- Tending to the maintenance and managing of technology and systems used by the company
- Assist with the maintenance of Microsoft Exchange and domain configuration
- Support any new and on-going projects, aiding with software installation, hardware and associated peripheral device drivers
Candidate requirements:
- Worked in a 2nd/3rd line technical role
- Comfortable with MCSA (Server 012 or 2016) & ITIL Concepts
- Experience in Windows Server 2008 - 2016, Windows 10, Office 365, Exchange, Azure, networking and VoIP
- Knowledge of authentication and directory services (Active Directory, DNS, DHCP, SAML, Auth0)
- Experience of virtualisation (preferably Hyper-V) and backup infrastructure (preferably Veeam)
- CRM systems - Salesforce or Dynamics experience.
Benefits:
- Free meals on site
- Free shuttle bus from Epsom station
- Discount scheme
- Generous pension
- Employer paid health cash plan
Sound like your cup of tea? Apply today!
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