The main responsibilities are as follows:

• To assist customers with queries via telephone and email
• To investigate and identify root cause issues for our customers
• To be a team player and work collaboratively with all departments to find the correct solution for our customers
• To provide a high level of customer service within a timely manner and within SLAs
• To receive and make customer service calls when required
• To identify solutions to ensure customer journey with Economy Energy is an excellent experience
• Ensure that all inbound/outbound customer communications (by phone and email) meet agreed standards
• Manage all outstanding invoice queries and ensuring they are resolved, by liaising with customers. Making sure that the resolutions are noted accurately in the customer management system
• Review customer accounts that exceed credit limits and take appropriate action to either reduce the debt exposure, or make recommendations to Management to increase the credit limit

To be considered for the role you will need:

• Previous customer service experience
• Excellent communication skills (both written and verbal)
• Good telephone manner and the ability to handle calls in all types of situations
• Excellent people skills, (dealing with third parties as well as all employees)
• Outstanding attention to detail
• Computer literate
• Be empathetic and understanding
• Be highly organised and self-motivated
• Have the ability to work under pressure and manage workload
• Flexible as the role requires working shifts, including possible evening and weekend work
• Be an advocate for Economy Energy and promote the benefits of the company
• Be adaptable to change in a growing business
• Ability to solves problems
• Fantastic negotiation skills