Customer Care Advisor

£18,000 + Bonus

Altrincham

Permanent, Full Time

If you have the desire to learn new skills and to progress within a company while being passionate about good customer service, this good be the perfect opportunity for you.

Working for a market leading business in Altrincham you will be offered the training and support to be excellent at what you do.

Roles & Responsibilities:

• Responding to customer enquiries via the telephone or email ideally in a one stage resolution or certainly within 24 hours of receipt
• Monitoring all queries and ensuring all customers receive a response as expected
• Work towards KPI's and ensure SLA's are met
• Promote the culture and expertise of the business and all they have to offer
• Be flexible in undertaking ad hoc projects or assignments when required to do so
• Resolve customer complaints quickly and effectively to ensure the customer is happy with the result
• Communicate with other areas of the business effectively to get information as required by customers

Requirements for the role:

• Excellent attention to detail and communication skills
• Committed to providing an outstanding level of customer service at all times
• Desire to support your customers and colleagues
• Enthusiasm to learn and develop your skills

Previous experience in a telephone based role in an office environment is preferred.