Customer Care
Cheshire, Altrincham
Customer Care
Cheshire, Altrincham
The details
This vacancy has now expired.
Start your job searchCustomer Care Advisor
£18,000 + Bonus
Altrincham
Permanent, Full Time
If you have the desire to learn new skills and to progress within a company while being passionate about good customer service, this good be the perfect opportunity for you.
Working for a market leading business in Altrincham you will be offered the training and support to be excellent at what you do.
Roles & Responsibilities:
- Responding to customer enquiries via the telephone or email ideally in a one stage resolution or certainly within 24 hours of receipt
- Monitoring all queries and ensuring all customers receive a response as expected
- Work towards KPI's and ensure SLA's are met
- Promote the culture and expertise of the business and all they have to offer
- Be flexible in undertaking ad hoc projects or assignments when required to do so
- Resolve customer complaints quickly and effectively to ensure the customer is happy with the result
- Communicate with other areas of the business effectively to get information as required by customers
Requirements for the role:
- Excellent attention to detail and communication skills
- Committed to providing an outstanding level of customer service at all times
- Desire to support your customers and colleagues
- Enthusiasm to learn and develop your skills
Previous experience in a telephone based role in an office environment is preferred.
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