Job Summary

My client is a rapidly growing company who are looking for a Credit Control Manager to develop finance processes and systems to ensure coordinated, accurate cross functional management of company debtors to support cashflow management. The successful candidate will play a major role in improving the order-to-cash process and mitigating credit risk. They will be required to collaborate with our Sales and Commercial departments to develop an effective credit control system that fits with our overall CRM needs. Key activities will be to collect overdue debt, and work with other departments to minimize to causes of Customer nonpayment.

Key Responsibilities

• Collect Cash.
• Document Credit management processes and implement a controllable policy.
• Ensure x-functional processes and procedures are documented and followed by the appropriated individuals.
• Meet cash and debtor day targets. Defined in conjunction with company management.
• Reviewing Trading terms and maintaining a record of all customer contracts.
• Define the communication guidelines for Contacting a range of global customers by email, telephone and letter within agreed timescales to clear outstanding debt
• Reducing and maintaining debtor levels to set targets.
• Highlighting and mitigating bad debt risk, defining policies for overdue debtor management, payment plans etc.,
• Reporting on aged debt and open transactions to internal stakeholders
• Regular meetings with internal stakeholders to provide debtor levels and progress

Duties

Duties include, but are not limited to:

• Document Credit control processes and implement a controllable policy
• Monthly reporting and meetings of debtor levels to internal stakeholders, highlighting areas of concern
• Regular review of all debtors with credit controller(s) to agree progress, actions and escalation
• Identify process efficiencies and work with internal stakeholders to progress in a timely manner
• Regular liaison with Business Operations / Customer Support to identify any process issues and enable pro-active resolution
• Allocation of open receipts and invoices
• Liaise with Customer Resolutions Specialist on high level accounts with authority to recommend Customer accounts be placed on Stop if necessary.
• Work with customers on payment difficulties and payment plans
• Liaise with Commercial account managers to resolve issues.
• Updating and maintaining accurate customer contact information
• Maintain accurate records of all chasing activity
• Identify changes in payment patterns and propose action to avert indebtedness
• Respond promptly and completely to both client and internal enquiries
• Highlighting system and process issues working to improve accuracy and efficiency