Principal Accountabilities

• Ensure correct reconciliation of Self-Bill Customer accounts across German ledger
• Ensure overdue balance are minimised by proactive credit control, the regular follow up of due debt and the administration of promises to pay and Customer disputes
• Ensure correct creation of Credit and Debit Notes for the Customers
• Follow up on Customers disputes, deductions and broken promises to pay
• Ensure Customers financial data in Customer Master database is up to date
• Proactively review Customer's Credit Limit and Credit Exposure
• Receive and allocate Customer Payment on daily basis according to Customers remittances
• Reconcile Customers Self-Bill invoices with sales invoices and payments received
• Ensure timely and quality feedback is provided to both internal and external Customers
• Maintain a strong working relationship with both internal and external customers
• Improve self-bill reconciliation processes

Skills, Knowledge and Experience

Qualifications

• AAT level 2 qualified or equivalent

Skills & knowledge

• Proficiency in written and spoken German and good level of English
• Good attention to details and numerical skills
• Good administration skills
• Ability to develop business relationships with both internal and external Customers
• Ability to work alone as well as in a team
• Excellent problem solving skills
• Good excel skills
• Good computer literacy skills (Microsoft Office, Lotus Notes, etc)
• Knowledge of Oracle eBS /AR Module/
• Knowledge of other European language desirable

Experience

• Several years of Cash Collection, Credit Control and Customer Service or Master Data Management experience
• Proven process improvement experience
• Experience dealing with Self-Bill Customers
• Previous experience in Oracle/similar ERP system desirable
• Experience in dealing with Customer reconciliations and cash allocations
• Experience in dealing with Customer Master Data