IT Service Delivery Assistant
West Yorkshire, Wakefield
IT Service Delivery Assistant
West Yorkshire, Wakefield
The details
This vacancy has now expired.
Start your job searchMarks Sattin are currently working with a Major Wakefield based FMCG business to assist in the recruitment of a IT Service Deliver Assistant. You will form part of a busy & high volume Technical Service Desk.
Responsibilities;
- Meeting KPIs, ensuring customer incidents and requests are resolved.
- Looking for trends and reporting on problems to the service delivery team leader.
- Follow pre-defined incident management, problem management & change management processes.
- Maintain software & hardware asset management.
- Being part of the 24/7 on call rota.
Skills;
- Knowledge of Microsoft operating systems.
- Knowledge of active directory, DNS, server & desktop management.
- Knowledge of hardware including user devices, printers and factory systems.
- Knowledge of CCTV, video conferencing, and VOIP systems.
- 1st, 2nd or 3rd line IT support experience.
If this role sounds right for you, please apply now.
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