IT Support Manager - Luton

A pan-UK organisation is looking to hire an IT Support Manager to be based out of its main IT hub in Luton. The main purpose of the role is to lead all day-to-day IT service delivery, focussing on consistent delivery, great relationships with IT service consumers, continuous service improvement and reducing the cost to serve.

Responsibilities include:

• Full ownership for day-to-day IT Support delivery
• Financial management of related budgets
• Reviewing the structure and capabilities of the team, implementing changes as required
• Defining and executing a service improvement plan
• Working with projects to ensure a successful service transition
• Coaching team members
• Managing all major IT incidents
• Recommending capital investment that will deliver tangible service improvements
• Representing the Director of IT when they're not available

Skills & Qualifications

• A degree in Information Systems, Computer Science or equivalent experience
• ITIL Service Management and/or SIAM Service Integration & Management certification
• A demonstrable track record of transforming day-to-day IT service management and operation
• A background in IT infrastructure management and/or applications support would be desirable but not essential
• Excellent leadership skills
• Comfortable with financial models, budgeting and benchmarking;
• Excellent analytical and technical skills;
• Excellent written and verbal communication skills;
• Excellent planning and organizational skills;

This is a great opportunity to join a growing and evolving organisation so please send your CV to Michael Moretti for immediate consideration.