Service Manager - 6 month contact

A global Energy company is currently looking for a Service Engineering specialist for an initial 6 month contract based in greater South West London.

This role will oversee BAU service management of the Unified Comms service and typical activities will include service level management, supplier management, supporting incident resolution, maintaining configuration management data and providing solution design quality assurance for enhancements. This service desk is outsourced and so this role will involve heavy vendor management and will not have any direct reports.

Product knowledge for this role is essential and the successful candidate will have good working experience of Skype / Lync MS Teams.

Responsibilities

• The role will be assigned to the Unified Comms Service providing Skype/Lync products to our end customers
• You will support the Service Owner by providing activity leadership related to the integrated delivery of the service/s and evolving catalogue of IT products offered and consumed - assuring the integrity of expected IT and business outcomes maintained - including the vendor management of our underpinning contracts
• You will ensure that Service/s operate appropriately and will execute Change/Projects in compliance with standards and regulatory requirements relating to: Security, HR, Ethics, Data Protection, HSSE, Policies, Legal entities and legislations
• You will manage the Service Performance and relevant reporting activities related to the services/products offered. You will help advance the company's technology-related transformation by drawing meaningful insights from data and use these to support innovation and the delivery of iterative solutions
• As an experience Service engineering professional, you will develop leadership skills through activity, supplier and resource management; identification and support of team development needs, and mentoring - with a focus on enabling the success of others

Skills & Qualifications

• Experienced in service management of global services within a large corporate enterprise environment
• Managing a service within a Unified Communications service portfolio: Skype / Lync / Teams
• Excellent stakeholder management skills
• ITIL Service Management certified
• Bachelor's (or higher) degree ideally focused in Business IT or Computer Science.

This is an urgent role so please send your CV to Michael Moretti for immediate consideration